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Apr 10, 2012 12 business-relations , processes Working Successfully With Contractors Mar 21, 2012 11 collaboration , business-relations Frustrations With NVDA-Support jcs )Nov 22, 2011 10 nvda , screen-readers , accessibility The Lonely Information Architect Dec 18, 2010 9 information-architecture Where Have All the Comments Gone? sma )Nov 19, 2010 8 community , blogging How to Proofread Your Own Writing Apr 19, 2010 7 how-tos , writing , quality The Top 10 Technology Terms That Confuse Clients cra )May 10, 2009 6 terminology , business-relations The Art of Responding to Feedback From Your Community Mar 27, 2009 5 community Coaching a Community ali )Mar 24, 2009 4 community 5 Easy Ways to Deal With an Unhappy Client Feb 18, 2009 3 business-relations , collaboration 20 Ways to Keep Clients Coming Back for More Apr 18, 2008 2 business-relations , collaboration CSS Talking Points: Selling Clients on Web Standards ali )Jul 6, 2001 1 css , standards , collaboration , business-relations 